Complaints
Grievance procedure
How to raise a complaint with Fareloop, what we promise to do about it, and how to escalate if we miss our own deadline.
What we promise
We aim to acknowledge every complaint within 24 hours of receipt and to resolve it within 15 days of receipt. If we need longer, we will tell you why and give you a new date.
How to complain
Email grievance@fareloop.in and include the email address you signed up with, what happened, and what you want us to do.
Who handles it
The Grievance Officer's contact details will be published here once confirmed.
Escalation
If we miss our own deadline, write again to grievance@fareloop.in with the word escalation in the subject line. That reaches the Grievance Officer directly, not the support queue.
These are our own targets
The 24-hour and 15-day targets above are Fareloop's own service commitments. This page makes no statutory claim.